Our Communications Center is based in our Central Station. The current Center was completed in November ’02 and has 3 workstations where our dispatchers handle hundreds of calls daily.

The Center was upgraded to meet the growing increase in call volume as well as to house our new RightCAD Dispatching System. The Computer Aided Dispatching System allows our Dispatchers to efficiently accomplish a multitude of tasks. Each and every call (transfer, emergency or fire) is entered, categorized, and prioritized in the system. The system has been expanded to support Automated Vehicle Locators which are similar to Global Positioning Systems.

All of our Dispatchers are trained and certified by the National Academy of Emergency Medical Dispatchers and utilize the latest Medical Priority Dispatching System. The Medical Priority Dispatching System is a tool to determine Code responses for medical emergencies and is also used to provide 911 callers with necessary Pre-Arrival Instructions that can be performed prior to the arrival of the ambulance / rescue. Our Dispatchers use this system whenever possible as it enhances patient care.

In addition to dispatching our own vehicles, we have been dispatching for the Sabattus Fire Department since 1998.   Sabattus Fire has been happy with our services and is pleased to be part of our continued growth.